Yasir Gemstone – Refund Policy
At Yasir Gemstone, we value customer satisfaction and ensure high-quality gemstones. If you are not fully satisfied with your purchase, we offer a 14-day refund policy under the following conditions:
Refund Eligibility:
- You can request a refund within 14 days of receiving your order.
- The gemstone must be in its original condition—undamaged, unworn, and without any alterations.
- The product must be returned in its original packaging, along with any certificates or documentation provided.
Non-Refundable Cases:
- If the gemstone is damaged, scratched, altered, or resized after purchase.
- If the product is returned after the 14-day period.
- Custom or personalized orders are non-refundable.
Refund Process:
- Contact our customer support at 0345-5946702 within 14 days of delivery to initiate a return request.
- Once your return is approved, ship the product back to our designated address.
- After inspection, the refund will be processed within 5-7 business days via the original payment method.
Important Notes:
- Customers are responsible for the return shipping costs.
- We recommend using a trackable courier service to ensure safe return delivery.
- Yasir Gemstone is not responsible for lost or damaged returns during transit.
For any queries, feel free to contact us at 0345-5946702.